Frequently Asked Questions

Creating a p567 account is quick and straightforward. Visit p567 Login and click the Register button. Fill in your full name, email address, mobile number, and date of birth. You must be at least 21 years old to register — this is a strict requirement under PAGCOR regulations. Once submitted, you'll receive a verification email. Click the link inside to activate your account and you're ready to play.

p567 requires identity verification (KYC) before processing withdrawals. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or Voter's ID. You may also be asked to provide proof of address (a utility bill or bank statement dated within the last 3 months) and, in some cases, proof of payment method ownership. All documents are handled securely in accordance with our Privacy Policy.

Go to the p567 Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support and we'll verify your identity and help you regain access.

No. p567 strictly allows only one account per person. Duplicate accounts are detected automatically and may result in the suspension of all associated accounts and forfeiture of any balances. If you've accidentally created a second account, contact our support team immediately to have it resolved without penalty.

You can request account closure by contacting our 24/7 live chat or emailing our support team. Before closing, any remaining balance will be withdrawn to your registered payment method. If you're closing your account because of gambling concerns, we strongly recommend using our self-exclusion tool instead — visit our Responsible Gaming page for details.

p567 supports a wide range of Philippine payment options including GCash, PayMaya, BPI Online, BDO Online Banking, Metrobank Direct, and major local bank transfers. All transactions are processed in Philippine Peso (₱). We're constantly adding new payment channels to make it easier for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at p567 is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit, though large deposits may trigger additional verification steps in line with our anti-money laundering (AML) compliance obligations.

GCash and PayMaya withdrawals are typically processed within 1–3 hours once approved. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days. All withdrawals require a verified account. The minimum withdrawal amount is ₱200. If your withdrawal is taking longer than expected, contact our support team with your transaction reference number.

p567 does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, etc.) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. p567 will always display the exact amount you'll receive before you confirm a withdrawal.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements that haven't been met, a pending security review on your account, or a high volume of withdrawal requests during peak periods. Log in to your account to check your withdrawal status, or contact our 24/7 live chat for a real-time update.

p567 offers a diverse game library including online slots, bingo, Pearls of Bingo, the Wheel game, and a full live casino with table games. New titles are added regularly. All games use certified random number generators (RNG) to ensure fair outcomes on every spin, draw, and deal.

The Wheel at p567 is a spin-to-win game where you place a bet and spin a virtual wheel divided into segments with different multipliers and prizes. Each segment has a fixed probability, and the outcome is determined by a certified RNG. It's one of the simplest and most exciting games on the platform — great for players who want fast-paced action without complex rules.

Pearls of Bingo is a premium bingo variant exclusive to p567 with an ocean-themed design and enhanced prize pools. It follows standard bingo rules — match numbers on your card as they're drawn — but features special pearl bonus rounds that can multiply your winnings. It's a favourite among Filipino bingo fans looking for something a bit more exciting than classic bingo.

Yes. All games at p567 use independently audited random number generators (RNG) to ensure every outcome is completely random and unbiased. Return-to-player (RTP) percentages are displayed within each game's information panel. p567 operates under the regulatory framework of PAGCOR, which requires fair gaming standards for all licensed online gaming operators in the Philippines.

p567 offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Make sure to read the full bonus terms before opting in — our support team can walk you through them if needed.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you've accepted a bonus but no longer want it, contact our support team and request to have it removed. Note that if you've already started wagering with the bonus, any bonus-derived winnings will be forfeited upon removal. If you prefer to play without bonuses entirely, you can opt out of all promotional offers in your account settings.

p567 uses 256-bit SSL encryption on all data transmissions between your device and our servers. Personal data is stored on secure, access-controlled servers and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, read our Privacy Policy.

Yes. p567 supports two-factor authentication (2FA) via SMS OTP to your registered mobile number. We strongly recommend enabling 2FA in your account security settings. It adds an extra layer of protection so that even if someone knows your password, they cannot access your account without your phone.

Contact our 24/7 live chat support immediately. Our security team can freeze your account within minutes to prevent any further unauthorised activity. Change your password and enable 2FA as soon as you regain access. Never share your login credentials with anyone — p567 staff will never ask for your password.

The minimum age to play at p567 is 21 years old. This is a strict legal requirement under PAGCOR regulations governing online gaming in the Philippines. Age is verified during registration and may be re-verified at any time. Accounts found to belong to players under 21 will be immediately closed.

Log in to your p567 account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period. For more details, visit our Responsible Gaming page.

Self-exclusion can be activated in under 5 minutes from your account's Responsible Gaming settings. Choose an exclusion period of 6 months, 1 year, 3 years, or permanent. Once activated, your account is closed immediately and cannot be reopened during the exclusion period. Your remaining balance will be returned to your registered payment method. Visit our Responsible Gaming page for a full step-by-step guide.

If you or someone you know is struggling with problem gambling, confidential support is available across the Philippines. PAGCOR operates a responsible gaming program with resources for affected players and their families. You can also speak to our p567 support team at any time — we're trained to listen without judgment and can help you activate the right tools or connect you with professional support services.